Usage Tracking

By design, plugin and theme makers do not receive usage data from WordPress.org. This allows us to stay true to the spirit of WordPress, giving users complete control of their data.

It also means that Jetpack CRM has no information on how many CRM installs there are, how CRM users and developers are using Jetpack CRM, or who might encounter difficulty when using Jetpack CRM. This makes it harder for us to determine who uses Jetpack CRM, who needs what and how to improve.

As of Jetpack CRM 4.2.4, we made it possible for anyone to enable usage tracking from within their WordPress admin area. This sends us basic data about the size of the CRM, how Jetpack CRM is installed, and how it’s being used.

Enabling usage tracking helps us:

  • Understand what parts of the CRM people are using the most
  • Understand the size of the CRM install

What we track:-

We track non-sensitive information about how you’re using Jetpack CRM. We do not track or store personal data from your CRM install. Examples of what we track

  • Site URL
  • Pageviews – which pages of the CRM are you using the most
  • Which CRM extensions are installed – which pro features are you using
  • CRM counts
    • Total number of contacts
    • Total number of transactions
    • Total number of invoices
    • How many CRM users use the CRM on your install
    • etc

In the CRM counts, we only count how many and no further detail. This is to help us understand size constraints and which areas are used more (e.g. a large number of transactions could mean we should focus our effects on features around transactions and reporting).

How to stop sharing data

You can do this by unticking the “Usage Tracking” box in the CRM general settings – this will stop sharing the usage tracking data with us.